Kawatec deal with computer support and any IT problem by native Japanese in Singpaore.

Kawatec is a group of professionals specialized in IT support services. Since its establishment in
2007, we have been providing sympathetic services that match customers’ needs with our sincere
wish to create an environment where staffs in the customer company doing business in
Singapore away from Japan, can concentrate on their work without any worry. There is nothing
related to IT that we cannot handle. We offer a one-stop service to prepare a decent IT environment
which is essential for your business operations, from setting up and repair of PC,setting up server, Cloud environment to IT maintenance management.

At Kawatec, pure native Japanese staff, who were born and raised in Japan, respond to inquiries in Japanese. Professional engineers specialized in IT are also Japanese, and inquiries on the phone are also taken by Japanese staffs. Our staff explain to you with sincere attitude one by one without using technical terms to make it easier to understand. Whenever you have a problem, pls contact us and seek for help. Making an inquiry is free of charge, so please free to talk to us.

The area Kawatec provides services are island-wide. Once all the arrangements are done with a customer, a problem can be solved on the day that the customer contacts us at the shortest with our prompt actions and quick moves. We work during customer’s office hours ,so we do not disturb your business operation.

Kawatec has made IT maintenance support contracts with more than 100 companies so far, and handles all matters related to IT support. We have gained support experiences and know-hows of handing a variety of IT issues.

• We ask a customer to purchase support tickets on hourly basis, and when a problem occurs, they have it solved by using the tickets.
• A designated engineer, who is responsible for your company, visits your office on regular basis.Frequency of the visit (once a week, once a month etc.) is to be decided in advance.
• A designated engineer from our company stays in your company and provide total IT maintenance service as if he is an employee of your company.

In our company , helpdesk staff specialized in IT maintenance support are always standing by. They respond to inquiries from customers by telephone call or e-mails promptly, and solve the problems customers are facing. Service can also be provided remotely too.

It is absolutely alright to know nothing about IT. We explain everything to you from the very basic level.

• IT-expert Japanese staff will listen carefully and consult with you . Please feel free to contact us.
• IT-expert Japanese staff will carefully perform the diagnosis of the device and provide consultation.
• Provide quotation and proposal as free of charge.
• If you agree with the quotation , you will sign on the quotation, If you have any questions please ask anything.
• We will quickly and accurately perform actual work such as support and repairs and installation.
• Kawatec will provide IT maintenance support as optional after completion of work.

Kawatec has been business collaboration partner with Fujitsu Asia since 2014, in recognition of IT skill, quick service　and excellent customer service. As a result, we are ready to peform long-term big IT projects.

With Fujitsu who specializes in large-scale IT projects, and Kawatec who is familiar with Singapore, with quick and excellent customer service.　, both IT professional company are work together in Singapore .
We offer suitable proposal from big things to small things about IT.

• To build new office with more than 500 employees, we are in charge of network and server design and construction and setting up whole IT device.
• Provide consultation and support for in- house IT security enhancement, including cyber security.
• Design and install of touch panel type room booking system.
• Design and install of AV system (video and audio device ) for conference room.
• Provide consultation and support of cloud environment using data center in Singapore.
  We manage many other difficult project. Please feel free to contact us.

We will quickly and carefully solve and support your IT problems with excellent customer service. Please feel free to contact us if you have any problems, concerns or anything.

In our company, not one employee is an expat, but all the employees are locally employed in order to provide services in a community-based approach. Once we receive an order from a customer, we wish to continue a long-term relationship with the customer, and advance forward with the customer as their good partner in Singapore. Please feel free to consider Kawatec as “someone to rely on in Singapore”.